Membership to our website is free.

You must sign up as a member to our system in order to shop on our website. You can swiftly complete your membership process by clicking on the link Sign Up.

Any ordered item is delivered to the cargo delivery service provider within 5 working days, following which the period of delivery of the ordered items to you depends on the cargo delivery service provider.

Any ordered scarf that is custom designed to bear your name is delivered to the cargo delivery service provider within 10 working days.

Siparişiniz, yurt içindeyseniz SÜRAT , yurt dışındaysanız DHL aracılığıyla tercihinize göre gönderilecektir.

Your orders will be shipped only via our contracted cargo delivery service providers.

Shipping is free for any order, which is to be delivered to an address that is situated at home and the sum of which is equal to or more than TRY 750, and the shipping charge for any order, which is to be delivered to an address that is situated at home and the sum of which is less than TRY 750, is TRY 19.99.

You can track your cargo in "My Orders" section after logging into the website with your user name and password.

Your credit card may have been blocked for online shopping (Mail-order) or 3 Dimensional Security (3D Security). You should call the customer services hotline of the bank, which has issued your credit card, in order to activate the system.

Any amount is not charged on your credit card for any incorrect operation. If you believe any amount has been so charged for any such operation, you can report the situation by way of emailing the screen shot of the operation to [email protected].

You can track the status of your order by clicking the field "My Orders" under the section "My Account" after logging in the system with your member details.

In order to cancel your order; you should contact our customer services, dialing 08503991903, and communicate your request. In the event you wish to communicate such a request after hours, you should email your request to [email protected] Only such requests for cancellation that are related to the items, which have been ordered but the billing process for which has not been initiated, will be accepted.

Yes, you can.

The shipping charge is calculated according to the weight and size of the item purchased as well as the country of destination. The customs clearance charges, which may be imposed at the customs of the country of destination, are to be borne by the buyer. You can see the precise shipping charge payable on the website before you complete your shopping.

Any ordered item is delivered to the cargo delivery service provider within 5 working days, following which the period of delivery of the ordered items to you depends on the country you reside and the cargo delivery service provider.

While arranging your order, you can have the amount in TRY converted into USD or EUR, whichever is your preferred payment currency, by way f the currency converter, and pay the converted amount by way of charging it on your credit card, which is Visa or Master Card, and complete your order.

You can replace any item you buy through our website at any Kartal Yuvası (Eagle's Nest) store within a period of 30 days as of the date of invoice on the condition that the any label of the relevant item should not have been torn, the item should not have been used, the packaging of the item should not have been opened, the item should not have been damaged and the item should be submitted in its original box along with any and all associated accessories, if any.

You can return any item you buy in such condition, in which it has been delivered to you, within a period of 30 days as of the delivery of the same to you. Click here for the further details.

An item that is custom designed to bear your name (such as a jersey that is custom designed to bear your name) can only replaced if the name or the number imprinted thereon is incorrect. Otherwise, you cannot replace any such item.

You can replace any item you buy from any Kartal Yuvası (Eagle's Nest) store (and not on www.kartalyuvasi.com.tr) at any Kartal Yuvası (Eagle's Nest) point of sales. As far as return procedure is concerned; you can return the bought item only at the point of sales, where you have bought it. On the other hand; any item that you buy on www.kartalyuvasi.com.tr can only be returned through www.kartalyuvasi.com.tr

Yes, there is. It is TRY 150.

In the case of any order delivered with shortage, the matter should be reported in writing via email to [email protected]

We do not offer the option of payment at your door. You should pay for your order with a credit card or a debit card (with 3D Secure feature activated).

The price paid for a returned item is refunded within 10 business days after the inspection of the returned item and the and verification that it meets the requirements for return. The period of transfer to your credit card or account of the refunded amount depends on your bank, and our company is not involved in such process.

You can pay for your order placed through our website in advance with any credit card and in installments with the credit cards, in respect of which we offer installment option.

In the case of any deformation, the final decision as to the causes of deformation of the item, which is submitted to our warehouse for inspection, is made within a period of 15 business days as of the date of delivery of the item to our warehouse, whereupon the customer is informed of the results derived and the final decision, which action concludes the process.