In order to cancel your order; you should contact our customer services, dialing 08503991903. In the event you wish to communicate such a request after hours, you should email your request to info@kartalyuvasi.com.tr Only such requests for cancellation that are related to the items except for the custom design items, which have been ordered but the billing process for which has not been initiated, will be accepted.

For returning any bought item; you can fully complete and sign the withdrawal form and send it along with the item/s, which you would like to return, and the relevant invoice to our address, which is provided below, at the consignee's cost via MNG Kargo within 30 days as of the date of your receipt of the relevant item.

The item, which you would like to return, should not have been used, the packaging of the item should not have been opened, the item should not have been damaged and the it should be submitted in its original box along with any and all associated accessories, if any.

Any request for the returning of underwear items, bathing suits, bikinis, jewelry items, cosmetic products and the like personal products, books, duplicable software and programs, DVDs, VCDs, CDs and casettes, stationary consumable supplies (toner, cartridges etc.) and disposable items, perishable items and the goods, which are likely to expire, is not accepted.

An item that is custom designed to bear your name (such as a jersey that is custom designed to bear your name) can only replaced if the name or the number imprinted thereon is incorrect. Otherwise, you cannot return any such item.

The price paid for a returned item is refunded within 10 days after the inspection of the returned item and the and verification that it meets the requirements for return. The period of transfer to your credit card or account of the refunded amount depends on your bank, and our company is not involved in such process.

The package should be opened and checked at the time of delivery and in the presence of the delivery staff member. In the event of any shortage, deficiency or defect with the item or of the delivery of an incorrect item or of any damage on the item; you should have the delivery staff member issue a formal record of the issue, abstain from the receipt of the delivery of the item, and ensure the item to be returned to our address, which is detailed below, along with a copy of the formal record.

Besiktas Sportif Urunler San.ve Tic. A.S. shall not be liable for any issue that could arise in respect of any delivered item, which is received without the conduct of the aforesaid checks."

In respect of any item, which is returned from abroad; the shipping cost shall be borne by the consignor.

Any item bought through our website cannot be replaced.

Return Address: Besiktas Sportif Urunler San. ve Tic. A.S.

Besiktas E-Ticaret / www.kartalyuvasi.com.tr Ekol Lojistik - Orkide Tesisi Hastane Mahallesi Hadımkoy-Nakkasyolu Cad. No:5 Arnavutkoy - Istanbul

The foregoing address should completely be stated on the item shipped for return purposes.

In order to ship any item to be returned by way of our contracted cargo delivery service providers, you may state our customer number, which is defined with the relevant cargo delivery service provider, thereto.

Our customer number necessary to be stated in order to ship an item to be returned by way of MNG Kargo: 140273179