How can I return/replace an item I bought from any Kartal Yuvası (Eagle's Nest) store?

You can replace any item you buy from any Kartal Yuvası (Eagle's Nest) store (and not on www.kartalyuvasi.com.tr) at any Kartal Yuvası (Eagle's Nest) point of sales. As far as return procedure is concerned; you can return the bought item only at the point of sales, where you have bought it. On the other hand; any item that you buy on www.kartalyuvasi.com.tr can only be returned through www.kartalyuvasi.com.tr